Microsoft 365 administration
Licensing, mailbox, SharePoint, and Teams issues in the agreed runbook.
Technavity Night Desk
Your US team goes home. Technavity keeps the Microsoft queue moving.
White-label overnight coverage for small and midsize US MSPs. We handle agreed Microsoft 365, Azure, and Entra work while your technicians sleep — then hand you a written morning report. Delivery is from Amman. The client still sees your brand.
US Eastern · midnight–8 AM Your service desk is dark. Tickets still arrive.
Same hours
Amman · ordinary daytime Technavity works the agreed Microsoft queue, then writes the handoff.
Initial scope
Microsoft work your night shift would have done.
We do not take the whole PSA. We take a written list of ticket types, with response and escalation rules you approve before night one.
Azure monitoring
Watch the alerts you nominate. First-line response. Escalate when the runbook says stop.
Entra ID, MFA, access
Lockouts, MFA resets, and account-access tickets — the overnight pile most desks hate.
Ticket triage
Classify, work, or escalate. Nothing sits in “new” until 8 AM if it is in scope.
Backup and endpoint alerts
Monitor the tools you already run. We do not replace your RMM. We watch it overnight.
Morning handoff
What we touched, what is still open, who needs a US engineer. Written, every morning.
Who this is for
MSPs that sold 24/7 and cannot staff the dark hours.
- US MSPs, about 20–150 people
- Eastern or Central time
- Microsoft 365, Azure, and Entra in the practice
- Founder, VP Services, Director of Delivery, Service Desk Manager, Cloud Practice Lead
What this is not
We do not claim full 24/7. We do not staff a US night shift. We do not put Technavity on your client’s ticket. We are not a generic body shop. Scope is Microsoft, written, and narrow until a pilot proves it.
Entry offer
A 30-day paid pilot. Then you keep it or you do not.
Narrow scope. Ticket cap. Agreed response and escalation. Weekly review. Cancel at day 30. Indicative $1,500–$2,500 for the month. After a clean pilot, we write a retainer. Not before.
Technavity is the public brand of Expand East LLC (Amman). Invoices use both names. Delivery is remote from Amman, in English.
Next step
Book a 20-minute coverage review.
Bring one overnight ticket type that hurts. We will say whether it fits a pilot, or not.
- hello@technavity.com